Helping others cope with the emotional upheaval of a major loss is a funeral director’s most important job but
beyond their supportive nature, they are also required to take care of all the logistics concerning the funeral
service. From the moment of first contact, funeral directors and their supportive staff are dedicated to serving
your family in a time of need on a 24 hour basis.
This begins with the initial contact of arranging transportation of your loved one into our care, no matter if it is
day or night. We also ensure that the appropriate documentation is completed along with this transfer.
When the family meets with us for arrangements, the funeral director will guide you through the decisionmaking
process of how you best want to honor your loved one. We then act on your behalf in contacting the
applicable service providers such as the church, clergy, musicians, hall, caterer, and cemetery. We also proceed
in preparing the necessary supplies that will be needed for the service such as the casket / urn, items of
personalization (handkerchiefs, casket corners, plaques, jewelry, photo enlargements, floral arrangements,
candles, slideshows, recorded music, memorabilia), stationary, guest book, and monuments (both lettering and
installation). We will also prepare notifications to be placed in the towns of your family’s choosing. An obituary
notice will also be placed on our website and Facebook page (pending family approval) and can also be placed
with newspapers of the families choosing
We also prepare your loved one for their final disposition. All individuals are treated with respect and we
proceed with bathing, dressing, hairstyling and placing the individual in the selected casket. Pending the
disposition choice, embalming and cosmetics will take place and / or transfer to the crematorium.
We complete the applicable paperwork; notifying Canada Pension Plan, receiving the death certificate,
registering the death with Vital Statistics, submitting the Burial Permits, providing an estimate, submitting
payment and honorariums to applicable facilities and individuals, completing any necessary documents with the
OCME, assistance in completing Canada Pension Plan Death Benefit, as well as Survivorship Benefit if
applicable, providing a final bill of expenses, providing Funeral Directors Statements of Death (FDSD) and
We also ensure follow up with our families, as we send out booklets on later dates to assist in the differing
stages of grief.